Privacy center

1. Scope

• visit or use GeFe’s website or app
• create or use a GeFe account
• buy, sell, message, or otherwise interact through the platform
• contact GeFe for support, feedback, or business enquiries

2. Information We Collect

We may collect the following categories of information.

Information you provide directly

• name
• email address
• phone number
• username and account credentials
• shipping and billing details
• listing details, photos, item descriptions, and seller information
• messages, support requests, and other communications

Transaction and marketplace information

• order history
• payment-related information
• shipment and delivery information
• returns, disputes, refunds, or claims information

Information collected automatically

• IP address
• device type and identifiers
• browser type
• operating system
• usage data, clicks, pages viewed, session information, and referring URLs
• cookie and similar technology data

Information from third parties

We may receive information from service providers, payment processors, logistics partners, analytics providers, identity verification providers, fraud-prevention providers, or other users of the platform where relevant.

3. How We Use Information

• create and manage user accounts
• operate, maintain, and improve GeFe
• facilitate buying, selling, delivery, and customer support
• process payments, refunds, or related transactions
• review listings and enforce marketplace policies
• personalise features, recommendations, and user experience
• detect, investigate, and prevent fraud, abuse, security incidents, or policy violations
• communicate with users about transactions, account activity, policy updates, and support matters
• comply with legal, regulatory, tax, and enforcement obligations

4. How We Share Information

We do not sell personal information in exchange for money.

• with service providers that support our operations
• with payment, fraud-prevention, verification, hosting, analytics, customer support, or logistics partners
• with other users where necessary to complete marketplace activity
• where required by law, regulation, court order, or lawful request
• where necessary to protect GeFe, our users, or the public
• in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction

5. Cookies and Similar Technologies

GeFe uses cookies, pixels, SDKs, and similar technologies to operate the platform, remember preferences, understand usage, improve performance, measure campaigns, and support security and fraud prevention.

More information is available in our Privacy and Cookies Notice.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Notice, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

7. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or disclosure. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent in relation to your personal information, subject to applicable law.

To make a privacy request, contact support@gefeafrica.com.

9. International Transfers

GeFe may process or store information in countries other than your own. Where applicable, we take reasonable steps intended to ensure appropriate safeguards are in place for cross-border data transfers.

10. Children

GeFe is not intended for children under 13. We do not knowingly collect personal information from children where prohibited by law.

11. Changes to this Notice

We may update this Notice from time to time. When we do, we will post the revised version and update the “Last updated” date above.

12. Contact

If you have questions about this Notice or GeFe's privacy practices:

GeFe
Email: support@gefeafrica.com